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1997/98 Gardening Catalog Cover   1997/98 Gardening Customer Letter
 
Print Catalog Cover
 
Dear Customer,

You will find various items in this catalog that you have never seen before anywhere. These are items that we make or have made for us to our specific design. We have a nine-person R&D team constantly at work on new tools.

But tool design is a slow process. From initial concept to approved manufacturing, samples can be as short as a few months or as long as several years. The average is about one year.

Every so often we hit a humdinger that ties us in knots for years. Last year we introduced a rock rake that was hugely popular but had an unacceptably high manufacturing reject rate. We had to withdraw it and do further work on the manufacturing process. We expect to re-introduce it in our next catalog, but for those of you who have been waiting to order one, it probably seems like an eternity. It has to us, anyway!

Yours sincerely,

Leonard G. Lee
President

 
 


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