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Payment Options
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Lee Valley Tools accepts the following payment types for
online orders: Visa, MasterCard, American Express.
We use the latest in secure Internet technology to keep your information safe while
you shop online. For more information on security, click here.
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If you prefer, we will also be pleased to accept your
order by phone,
fax or mail.
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Phone:
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Call our toll-free numbers and have your credit card handy.
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Fax:
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Fax us a copy of the order form with the credit card and
expiration date.
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Mail:
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Send in a copy of your order with your credit card information,
check, money order, or gift certificate.
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* For mail or fax orders, please complete a catalog
order form or use our downloadable order form below:
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Taxes
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Orders are subject to taxes based on the shipping destination.
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Taxes are calculated according to the rate table below.
Please note, taxes are applied to the order total, including shipping and handling
charges. In all provinces, books are taxed at 5%.
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Province
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GST/HST rate
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PST rate
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Newfoundland & Labrador
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13% HST
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New Brunswick
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13% HST
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Nova Scotia
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15% HST
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Prince Edward Island
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14% HST
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Quebec
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5% GST
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9.97% QST
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Ontario
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13% HST
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Manitoba
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5% GST
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7% PST
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Saskatchewan
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5% GST
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5% PST
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Alberta
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5% GST
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British Columbia
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5% GST
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7% PST
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Nunavut
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5% GST
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Northwest Territories
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5% GST
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Yukon
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5% GST
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Out-of-Stock Items
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Out-of-stock items may be back ordered and will be sent
to you as soon as stock is received. You will be charged for the product only when
it ships, and you will not be charged twice for shipping and handling. It is important
to note that the in-stock date provided is estimated and not guaranteed.
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Store Pick-up Orders
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Store pick-up orders are verified and processed by the
store during business hours. Once your order is ready, you will receive a store
pick-up notification e-mail. During business hours, you should receive this e-mail
within four hours of having placed your order.
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Checking Store
Availability
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Item availability can be checked at any of our retail
stores in one of two ways:
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1) On a product page, click on the yellow shopping cart
icon. In the "Add to Cart" pop-up window, click on the "Check Store Availability"
link in the upper right-hand corner. Item availability will be listed for all of
our retail stores.
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2) After adding the item to your shopping cart, click
on the "Check Store Availability" link below the cart buttons. This will allow you
to check store availability of the items in your shopping cart, wish list and purchase
later list for a selected store.
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Please note: store availability
information is current, but may change as you shop. If you are travelling to one
of our stores, please contact the store to confirm item availability.
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Items that are out of stock at the retail stores can be
back ordered for pick-up only. "Expected In-Store Dates" are provided at the time
of order placement. If a date is unavailable, we will contact you as soon as we
have additional information.
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Placing
a Pre-paid Store Pick-up Order
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To place a pre-paid pick-up order, choose the "Store Pick-up"
option on the billing information screen and select the store where you would like
to pick up your order.
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If you would like to designate someone else to pick up
your order, enter his or her name under "Who will pick up the order?". He or she
will be required to provide identification and a signature at the time of pick-up.
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The store may need to contact you if there is a problem
with your order. To expedite order processing, please provide an e-mail address
or phone number where you can be reached during store hours.
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Review the order details on the "Billing/Store Pick-up
Recap" screen and proceed to "Continue Checkout". The payment information screen
will display store availability.
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A store pick-up reference number and an estimated pick-up
time will be provided as soon as you complete the checkout process. Your order confirmation
e-mail will also display this information.
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Once you have completed your order, it still needs to
be verified at the store. It is important that you wait to receive a store
pick-up notification e-mail before going to the store.
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Cancelling/Changing
Your Order
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If you would like to cancel or change your order, please
phone
us as soon as possible. You can also
e-mail us and we will do our best to find your order before it leaves our
warehouse. Have your order number and customer information handy when contacting
us so we may better help you.
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International Orders
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Shipping
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You are welcome to ship your order to an International
address; however, once you submit the shipping address you will be redirected to
our International website (US currency). If you have any difficulties proceeding
with your order, please call us at 1-613-596-0350 and we would be happy to assist
you.
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Shipping and handling charges for overseas orders are
based on the destination country and the total weight of the order. We will be more
than happy to review your order and send you an e-mail with shipping charges and
expected delivery times for the shipping methods available.
Please note: the prices we quote do not include any customs or duty charges
applicable to your order. For more information, see Customs & Duties below.
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To help speed up this process, please be sure to enter
your e-mail address correctly with your login information. Your order will not leave
our warehouse nor will you be charged until we receive an e-mail from you confirming
your preferred shipping method.
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Customs
& Duties
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Your order may be subject to customs and duties (taxes)
that are payable, by you, upon receipt of the order. Unfortunately, we have no control
over these charges nor are we able to estimate their amount as they vary from country
to country. You may want to check with your local Customs Department for more information
or for an estimate of these charges.
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Payment Options
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Lee Valley Tools accepts the following payment types for
online orders:
Visa, MasterCard and American Express.
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Your order will be processed in U.S. funds and the total
will be converted on your credit card statement by the credit card company.
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Out-of-Stock Items
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If an item is on back order, a message will appear stating
that the item is out of stock with an expected date of arrival. Unfortunately, we
are unable to accept back orders for out-of-stock items, but can hold the order
until all items are available to be shipped. If you would like the entire order
held, please state this in the "Additional Order Notes" box at the checkout. If
an out-of-stock item is ordered accidentally, we will alert you in the confirmation
e-mail and ask how you would like to proceed.
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Returns
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If, for any reason, you wish to return a product, please
e-mail us for instructions. Unfortunately, shipping costs and return postage
are not refundable on international orders.
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Catalogs
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If you are placing an order, you have the option of adding
the latest catalogs, free of charge, to your order at the checkout. If you would
like to request catalogs on their own, please
e-mail us for more information.
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Contact Information
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E-mail:
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customerservice@leevalley.com
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Mail:
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Lee Valley Tools Ltd.
P.O. Box 1708
Ogdensburg, NY 13669-6780
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Lee Valley Tools Ltd.
P.O. Box 6295, Stn J
Ottawa, ON K2A 1T4
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Phone:
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1-800-267-8735
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1-800-267-8761
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Fax:
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1-800-513-7885
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1-800-668-1807
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Back to Customer Service
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