Customer Service

• Customer service call center hours of operation are:
• Weekdays: 9:00am – 5:30pm EDT
• Saturdays: 9:00am - 5:00pm EDT

Item Availability

• Like many other retailers, we are currently experiencing ongoing delays due to disruptions in supply linked to COVID. Expected delivery dates are changing frequently, and we update information as soon as our suppliers advise us. We understand the frustration this creates and like you, look forward to the return of predictable shipments.

Shipping

• Free shipping applies to orders with a merchandise total of $40 or more, excluding the purchase of gift cards, and is for standard ground shipping within Canada and the contiguous United States. For areas not served by regular ground mail (Canada and U.S. only), your shipping quote will be reduced up to a maximum of $13.95. Shipping surcharges still apply.

Stores

• Reno showroom is temporarily closed.
• We have added a car delivery service bringing your goods to your car when you arrive if you wish – no need to leave your vehicle. Look here for more information on Car Delivery.