1.800.871.8158 | Customer Service | Tradeshows | E-mail Sign-up | Login | Account Info | Country/Language 
 
WHAT'S NEW
Woodworking
Gardening
Hardware
Gifts
 
GIFT CARDS
Purchase
Check Balance
 
CATALOGS
Online Catalogs
Catalog Requests
Catalog Quick Shop
Library App
 
WISH LISTS
My Wish List
Registry
 
EXPLORE
Videos
Newsletters
Articles
Letters
Past Catalog Covers
 
CUSTOMER SERVICE
Order Status
Shipping
Guarantee
Returns
Help
 
COMPANY INFO
About Us
Store Locations
Events
Privacy & Security
Contact Us
 
 
Lee Valley - Facebook Lee Valley - Twitter Lee Valley - YouTube Lee Valley - Pinterest




Payment Options
 
  Lee Valley Tools accepts the following payment types for online orders: Visa, MasterCard, American Express and Discover.

We use the latest in secure Internet technology to keep your information safe while you shop online. For more information on security, click here.
 
  If you prefer, we will also be pleased to accept your order by phone, fax or mail.
 
 
  Phone: Call our toll-free numbers and have your credit card handy.
  Fax: Fax us a copy of the order form with the credit card and expiration date.
  Mail: Send in a copy of your order with your credit card information, check, money order, or gift certificate.
 
  * For mail or fax orders, please complete a catalog order form or use our downloadable order form below:
 
 
U.S. Order Form (56 KB, PDF)  
 
Taxes
 
  Please note that orders leaving our warehouse are subject to taxes based on the shipping destination.
 
  Only orders shipped to New York State are subject to sales tax. Note: clothing and footwear under $110 per item are exempt. The sales tax is applied to the order total, including shipping and handling charges.
 
Out-of-Stock Items
 
  Out-of-stock items may be back ordered and will be sent to you as soon as stock is received. You will be charged for the product only when it ships, and you will not be charged twice for shipping and handling. It is important to note that the in-stock date provided is estimated and not guaranteed.
 
Store Pick-up Orders
 
  We currently do not have retail locations in the U.S.; however, if you are planning a visit and wish to pick up your order at one of our Canadian retail locations, click here for more information.
 
Cancelling/Changing Your Order
 
  If you would like to cancel or change your order, please phone us as soon as possible. You can also e-mail us and we will do our best to find your order before it leaves our warehouse. Have your order number and customer information handy when contacting us so we may better help you.
International Orders
 
Shipping
 
  Shipping and handling charges for overseas orders are based on the destination country and the total weight of the order. We will be more than happy to review your order and send you an e-mail with shipping charges and expected delivery times for the shipping methods available. Please note: the prices we quote do not include any customs or duty charges applicable to your order. For more information, see Customs & Duties below.
 
  To help speed up this process, please be sure to enter your e-mail address correctly with your login information. Your order will not leave our warehouse nor will you be charged until we receive an e-mail from you confirming your preferred shipping method.
 
Customs & Duties
 
  Your order may be subject to customs and duties (taxes) that are payable, by you, upon receipt of the order. Unfortunately, we have no control over these charges nor are we able to estimate their amount as they vary from country to country. You may want to check with your local Customs Department for more information or for an estimate of these charges.
 
Payment Options
 
  Lee Valley Tools accepts the following payment types for online orders:
Visa, MasterCard and American Express.
 
  Your order will be processed in U.S. funds and the total will be converted on your credit card statement by the credit card company.
 
Out-of-Stock Items
 
  If an item is on back order, a message will appear stating that the item is out of stock with an expected date of arrival. Unfortunately, we are unable to accept back orders for out-of-stock items, but can hold the order until all items are available to be shipped. If you would like the entire order held, please state this in the "Additional Order Notes" box at the checkout. If an out-of-stock item is ordered accidentally, we will alert you in the confirmation e-mail and ask how you would like to proceed.
 
Returns
 
  If, for any reason, you wish to return a product, please e-mail us for instructions. Unfortunately, shipping costs and return postage are not refundable on international orders.
 
Catalogs
 
  If you are placing an order, you have the option of adding the latest catalogs, free of charge, to your order at the checkout. If you would like to request catalogs on their own, please e-mail us us for more information.
Contact Information
 
 
E-mail: customerservice@leevalley.com
 
U.S. Canada
Mail:
Lee Valley Tools Ltd.
P.O. Box 1708
Ogdensburg, NY 13669-6780
Lee Valley Tools Ltd.
P.O. Box 6295, Stn J
Ottawa, ON K2A 1T4
Phone:
1-800-267-8735 1-800-267-8761
Fax:
1-800-513-7885 1-800-668-1807

Back to Customer Service
 
 


HOME  |  WOODWORKING  |  GARDENING  |  HARDWARE  |  GIFTS
3
© Copyright 1998 to 2014 Lee Valley Tools Ltd. and Veritas Tools Inc. All rights reserved.