|
Payment Options
|
|
|
|
|
Lee Valley Tools accepts the following payment types for
online orders: Visa, MasterCard, American Express and Discover.
We use the latest in secure Internet technology to keep your information safe while
you shop online. For more information on security, click here.
|
|
|
|
|
If you prefer, we will also be pleased to accept your
order by phone,
fax or mail.
|
|
|
|
|
|
|
Phone:
|
Call our toll-free numbers and have your credit card handy.
|
|
|
Fax:
|
Fax us a copy of the order form with the credit card and
expiration date.
|
|
|
Mail:
|
Send in a copy of your order with your credit card information,
check, money order, or gift certificate.
|
|
|
|
|
|
* For mail or fax orders, please complete a catalog
order form or use our downloadable order form below:
|
|
|
|
|
|
|
Taxes
|
|
|
|
|
Please note that orders leaving our warehouse are subject to taxes based on the
shipping destination.
|
|
|
|
|
Only orders shipped to New York State are subject to sales tax. Note: clothing and
footwear under $110 per item are exempt. The sales tax is applied to the order total,
including shipping and handling charges.
|
|
|
|
Out-of-Stock Items
|
|
|
|
|
Out-of-stock items may be back ordered and will be sent
to you as soon as stock is received. You will be charged for the product only when
it ships, and you will not be charged twice for shipping and handling. It is important
to note that the in-stock date provided is estimated and not guaranteed.
|
|
|
|
Store Pick-up Orders
|
|
|
|
|
We currently do not have retail locations in the U.S.; however, if you are planning
a visit and wish to pick up your order at one of our Canadian retail locations,
click here for more information.
|
|
|
|
Cancelling/Changing
Your Order
|
|
|
|
|
If you would like to cancel or change your order, please
phone
us as soon as possible. You can also
e-mail us and we will do our best to find your order before it leaves our
warehouse. Have your order number and customer information handy when contacting
us so we may better help you.
|
|
|
|
International Orders
|
|
|
|
Shipping
|
|
|
|
|
Shipping and handling charges for overseas orders are
based on the destination country and the total weight of the order. We will be more
than happy to review your order and send you an e-mail with shipping charges and
expected delivery times for the shipping methods available.
Please note: the prices we quote do not include any customs or duty charges
applicable to your order. For more information, see Customs & Duties below.
|
|
|
|
|
To help speed up this process, please be sure to enter
your e-mail address correctly with your login information. Your order will not leave
our warehouse nor will you be charged until we receive an e-mail from you confirming
your preferred shipping method.
|
|
|
|
Customs
& Duties
|
|
|
|
|
Your order may be subject to customs and duties (taxes)
that are payable, by you, upon receipt of the order. Unfortunately, we have no control
over these charges nor are we able to estimate their amount as they vary from country
to country. You may want to check with your local Customs Department for more information
or for an estimate of these charges.
|
|
|
|
Payment Options
|
|
|
|
|
Lee Valley Tools accepts the following payment types for
online orders:
Visa, MasterCard and American Express.
|
|
|
|
|
Your order will be processed in U.S. funds and the total
will be converted on your credit card statement by the credit card company.
|
|
|
|
Out-of-Stock Items
|
|
|
|
|
If an item is on back order, a message will appear stating
that the item is out of stock with an expected date of arrival. Unfortunately, we
are unable to accept back orders for out-of-stock items, but can hold the order
until all items are available to be shipped. If you would like the entire order
held, please state this in the "Additional Order Notes" box at the checkout. If
an out-of-stock item is ordered accidentally, we will alert you in the confirmation
e-mail and ask how you would like to proceed.
|
|
|
|
Returns
|
|
|
|
|
If, for any reason, you wish to return a product, please
e-mail us for instructions. Unfortunately, shipping costs and return postage
are not refundable on international orders.
|
|
|
|
Catalogs
|
|
|
|
|
If you are placing an order, you have the option of adding
the latest catalogs, free of charge, to your order at the checkout. If you would
like to request catalogs on their own, please
e-mail us us for more information.
|
|
|
|
Contact Information
|
|
|
|
|
|
E-mail:
|
customerservice@leevalley.com
|
|
|
|
|
|
|
|
|
Mail:
|
Lee Valley Tools Ltd.
P.O. Box 1708
Ogdensburg, NY 13669-6780
|
Lee Valley Tools Ltd.
P.O. Box 6295, Stn J
Ottawa, ON K2A 1T4
|
|
|
|
|
Phone:
|
|
1-800-267-8735
|
1-800-267-8761
|
|
|
|
|
Fax:
|
|
1-800-513-7885
|
1-800-668-1807
|
|
|
|
|
Back to Customer Service
|