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Shipping
Charges & Delivery Times
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Shipping Charges
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Shipping and handling charges are based on the dollar
amount of the merchandise as listed in the table below. Additional freight charges
may apply to heavy or oversize items.
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Contiguous US Destinations Charged in U.S. Funds
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Orders up to $20
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$7.95
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$20.01 to $40
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$8.95
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$40.01 to $100
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$9.95
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$100.01 to $150
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$11.95
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Orders over $150
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$13.95
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Orders from AK, HI and the U.S. Territories will receive
an e-mail quotation with shipping options and rates.
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Please note, some orders will require a separate shipping
quote depending on the size and weight of the order.
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Delivery Times
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Please see the chart below for approximate shipping times.
The following times are for standard ground shipping only.
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U.S.
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State
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Shipping Times
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NY, PA
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3-4 business days
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AL,AR,CT,DE,DC,GA,IL,IN,KY
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3-5 business days
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ME,MD,MA,NH,NJ,NC,OH,RI
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4-5 business days
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SC,TN,VT,VA,WV
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3-5 business days
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FL,IA,MI,MN,MO,WI
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5-6 business days
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CO,KS,LA,MS,NE,ND,OK,SD
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6-7 business days
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AZ,ID,MT,NV,NM,OR,TX,UT,WA,WY
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7-8 business days
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CA
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8-9 business days
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AK,GU,HI,PR,VI
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20-30 business days
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Expedited Shipping
Services
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Our expedited services include UPS Blue (Second-Day Air)
or UPS Red (Next-Day Air). Shipping times may vary slightly, depending on the destination.
If you would like to upgrade your shipping, please state this in the "Additional
Order Notes" box on the billing information screen during checkout. We will get
back to you with shipping quotes and times. To help speed up this process, please
ensure we have your correct e-mail and/or telephone information on your order.
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Tracking Your Order
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A tracking number, along with a direct link to track your
shipment, will be sent in your shipping confirmation e-mail. You can also track
your shipments on our website under "Order Status" provided you have registered
with us.
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Please note: Tracking numbers are not available for
United States Postal Service (USPS and USPP) or international shipments.
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Shipping Internationally
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Shipping to Canada
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Proceed through the checkout, and on the "Billing Information"
screen select "Ship to a different address". Orders shipped to Canada are billed
in Canadian funds. Canadian pricing, including all applicable taxes and shipping
costs, will be displayed during the checkout process.
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Shipping Internationally
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International orders are billed in U.S. funds. Please
fit the entire address, including postal code, in the two address lines provided
on the "Shipping Information" screen. Shipping and handling charges for overseas
orders are based on the destination country and the total weight of the order. We
will be more than happy to review your order and send you an e-mail with shipping
charges and expected delivery times for the shipping methods available.
Please note: the prices we quote do not include any customs or duty charges
applicable to your order.
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For more information on international orders please click here.
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Returning an Item
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Guarantee
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If, for any reason, you are not completely satisfied,
just return your purchase within 3 months by ground mail. You can choose to either
exchange the product or receive a complete refund (including our regular shipping
charges); we will also refund your return parcel post costs at the ground mail rate.
Returns can also be processed at any of our retail store locations.
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Returning an Item
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If you would like to return the item(s) by mail, please
fill out the reverse side of your packing slip and include it with your return.
Alternatively, you can use the downloadable "Return and Exchange" form below. Included
with this form, is a pre-paid return shipping label with instructions on its use.
Returns can be sent to:
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Lee Valley Tools Ltd.
Returns Department
814 Proctor Ave
Commerce Park
Ogdensburg, NY 13669
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U.S. Return and Exchange Form (139
KB, PDF)
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International Returns
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If for any reason, you wish to return a product, please
e-mail us for instructions. Unfortunately, shipping costs and return postage
are not refundable on international orders.
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More Questions? Feel free to contact us at
customerservice@leevalley.com
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Back to Customer Service
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