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Shipping Charges & Delivery Times
Shipping Charges
 
  Shipping and handling charges are based on the dollar amount of the merchandise as listed in the table below. Additional freight charges may apply to heavy or oversize items.
 
Canadian Destinations - Charged in Canadian Funds
 Orders up to $20
$7.95
 $20.01 to $50
$9.95
 $50.01 to $100
$11.95
 $100.01 to $150
$13.95
 Orders over $150
$15.95
  Areas that are not serviced by regular ground mail will receive an e-mail quotation with shipping options and rates.
  Please note, some orders will require a separate shipping quote depending on the size and weight of the order.
Delivery Times
 
  Please see the chart below for approximate shipping times. The following times are for standard ground shipping only.
 
Canadian Canada
Province
 Shipping Times
 QC, ON
 2-4 business days
 MB
 5-7 business days
 NB, NS, PE
 4-6 business days
 NL
 5-7 business days
 AB
 6-8 business days
 BC
 7-9 business days
 SK
 6-9 business days
 NT, NU, YT
 8-15 business days
Expedited Shipping Services
  We do offer expedited service. Shipping times may vary slightly, depending on the destination. If you would like to upgrade your shipping, please state this in the "Additional Order Notes" box on the billing information screen during checkout. We will get back to you with shipping quotes and times. To help speed up this process, please ensure we have your correct e-mail and/or telephone information on your order.
Tracking Your Order
  A tracking number, along with a direct link to track your shipment, will be sent in your shipping confirmation e-mail. You can also track your shipments on our website under "Order Status" provided you have registered with us.
  Please note: Tracking numbers are not available for international shipments.
Shipping Internationally
Shipping to the U.S.
  Add the items to your shopping cart and proceed with "Ship to a different address". Orders shipped to the U.S. are billed in U.S. funds. U.S. pricing, including all applicable taxes and shipping costs will be displayed during the checkout process.
Shipping Internationally
  International orders are billed in U.S. funds. Please fit the entire address, including postal code, in the two address lines provided on the "Shipping Information" screen. Shipping and handling charges for overseas orders are based on the destination country and the total weight of the order. We will be more than happy to review your order and send you an e-mail with shipping charges and expected delivery times for the shipping methods available. Please note: the prices we quote do not include any customs or duty charges applicable to your order.
  For more information on international orders please click here.
Returning an Item
  Guarantee
  If, for any reason, you are not completely satisfied, just return your purchase within 3 months* by ground mail. You can choose to either exchange the product or receive a complete refund (including our regular shipping charges); we will also refund your return parcel post costs at the ground mail rate. Returns can also be processed at any of our retail store locations.
  *30 days for Festool products.
  Returning an Item
  If you would like to return the item(s) by mail, please fill out the reverse side of your packing slip and include it with your return. Alternatively, you can use the downloadable "Return and Exchange" form below. Included with this form is a pre-paid return shipping label with instructions on its use. Returns can be sent to:
  Lee Valley Tools Ltd.
Returns Department
1090 Morrison Dr.
Ottawa, ON K2H 1C2
  CDN Return and Exchange Form (139 KB, PDF)
More Questions? Feel free to contact us at customerservice@leevalley.com

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