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COVID-19 Status Update (21 September 2020, 3:30 PM EDT)


Dear Customer,

The health and safety of our staff and customers continues be top of mind for us as summer comes to a close and we enter the start of flu season. Effective September 11, we will require all staff and customers to wear a mask or face covering in all our stores.

Of course, exceptions will be made for those who cannot wear a mask for health reasons as outlined by public health and local bylaws.

We continue to encourage you to place your orders online for pick-up wherever possible – as this limits your exposure and ours.

Your cooperation, and understanding is appreciated.

Robin C. Lee, President




(03 September 2020, 3:15 PM EDT)


Dear Customer,

These are not normal times, and while we continue to adapt to changes in operating conditions, we are not hitting our normal turn-around times for orders. The physical distancing necessary to protect the health and safety of our staff makes it difficult for us to scale our operation to handle volume peaks. Our carriers are also experiencing delays which are beyond their control. All of this means that it will take longer for your order to arrive.

We know your tools and supplies are important to you, and we want you to know our staff are working as hard as possible within safety limits to get them to you as fast as possible.

Thank you for your patience and understanding – it is not going unnoticed!

Robin C. Lee, President




COVID-19 Status Update (21 September 2020, 3:30 PM EDT)


Customer Service

  • Customer service call center hours of operation are:
    • Weekdays: 9:00am – 5:30pm EDT
    • Saturdays: 9:00am - 5:00pm EDT
  • Call volumes are very high, and we have reduced staff
  • Emails are being answered continuously. Due to the high volume of messages, we continue to have a backlog.

Shipping

  • Major carriers are reporting some service delays

Stores

  • Effective September 11, we will require all staff and customers to wear a mask or face covering in all our stores.
  • Express store pick-up with car delivery will continue during posted store hours. See here for more information on Car Delivery.



Store Showrooms Now Open

  • We continue to encourage you to place orders for car delivery. Please ensure you wait for the confirmation email saying your order is ready before coming to the store. This is still the safest method for you to get the products you need
  • As provinces begin to lift operating restrictions, we are now in a position to allow public access to our retail showrooms. The health of our staff and customers remains our primary concern and we will still only have limited access for the public. There may be line-ups with significant wait times.
  • We are following provincial guidelines with the installation of protective systems, increased cleaning protocols and limiting the number of customers in-stores. We look forward to seeing customers and staff together in a safe environment.
  • Click here to get a glimpse of our showrooms.


Showroom Hours of Operation

Eastern Locations

Halifax - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Laval - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: 10:00AM – 5:00PM

Ottawa - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Kingston - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Scarborough - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Toronto Downtown - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: Closed

Vaughan - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Burlington - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Waterloo - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

London - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: Closed

Niagara Falls - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: Closed

Windsor - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: Closed

Winnipeg - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Western Locations

Saskatoon - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: Closed

Calgary - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Edmonton - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Coquitlam - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Kelowna - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Vancouver - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Victoria - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

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