COVID-19 Status Update (07 April 2021, 6:15 PM EDT)



Customer Service

  • Customer service call center hours of operation are:
    • Weekdays: 9:00am – 5:30pm EDT
    • Saturdays: 9:00am - 5:00pm EDT

Item Availability

  • Like many other retailers, we are currently experiencing ongoing delays due to disruptions in supply linked to COVID. Expected delivery dates are changing frequently, and we update information as soon as our suppliers advise us. We understand the frustration this creates and like you, look forward to the return of predictable shipments.

Shipping

  • Free shipping applies to orders with a merchandise total of $30 or more, excluding the purchase of gift cards, and is for standard ground shipping within Canada and the contiguous United States. For areas not served by regular ground mail (Canada and U.S. only), your shipping quote will be reduced up to a maximum of $15.95. Shipping surcharges still apply.

Stores

  • We require all staff and customers to wear a mask or face covering in all our stores.
  • We continue to encourage you to place orders for car delivery. Please ensure you wait for the confirmation email saying your order is ready before coming to the store. This is still the safest method for you to get the products you need. Click here for more information on Car Delivery.
  • ONTARIO – In response to Ontario’s Provincial Emergency and Stay-at-Home Order, effective Thursday, April 8, 2021, our Ontario stores will offer curbside service only.
  • As provincial guidelines continue to change due to regional public health regulations, we strongly encourage you to consult the hours and available services at the specific store you would like to visit before doing so. The health of our staff and customers remains our primary concern. Store access may be restricted, or you may encounter line-ups with significant wait times. Click here to get a glimpse of our showrooms.




Available services by store and hours of operation


Eastern Locations

Halifax - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Laval - Car pick-up and Showroom Open
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: 10:00AM - 5:00PM 

Ottawa- Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Visitors to our Ottawa store will notice some construction that may be a bit of an inconvenience when trying to get to our shop. For more information, please go to our Ottawa store page. To get your order as quickly and easily as possible, please contact the store directly at (613) 596-9202. One of our Customer Advisors will be happy to help you with the most efficient solution.

Kingston - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Toronto Downtown - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed

Scarborough - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Burlington - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Vaughan - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

London - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Waterloo - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Windsor - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed

Niagara Falls - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed

Winnipeg - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 



Western Locations

Saskatoon - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed 

Calgary - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Edmonton - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Coquitlam - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Kelowna - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Victoria - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Vancouver - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Visitors to our Vancouver store will notice some construction that may be a bit of an inconvenience when trying to get to our shop. To get your order as quickly and easily as possible, please contact the store directly at (604) 261-2262. One of our Customer Advisors will be happy to help you with the most efficient solution.


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