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COVID-19 Status Update (06 April 2020, 10:00 AM)

Customer Service

  • Call center operating normally
  • Email being processed normally – 7 days a week
  • Effective Monday, March 23 our customer service call center hours of operation will be adjusted to Weekdays Only: 9:00am – 5:30pm EST.


  • Free shipping with no minimum order
  • Order processing is currently running 12-24 hours slower than normal. A bit short staffed, but working hard!
  • No delay in shipping


  • Effective April 6, our showrooms will be closed to public access and we are no longer booking showroom appointments.
  • Order online for store pick-up. We will bring your items to your car. Our store hours are open 12:00pm – 5:00pm daily.
  • Look here for more information on Car Delivery.
  • As always, our national advisors are available online and by phone to assist you with all your product questions and technical requirements. Please contact us at 1-800-267-8761 or by e-mail at, or contact your local store.
  • Effective Sunday, April 5, Sunday closures will be in effect for the Toronto Downtown, Kingston, Windsor and Niagara Falls stores.
  • For the month of April, Sunday closure will be in effect at the Laval store.
  • All seminars cancelled (refunded)
  • In-store demonstrations cancelled
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