COVID-19 Status Update (22 January 2021, 5:45 PM EDT)



Customer Service

  • Customer service call center hours of operation are:
    • Weekdays: 9:00am – 5:30pm EDT
    • Saturdays: 9:00am - 5:00pm EDT
  • Emails are being answered continuously. Due to the high volume of messages, we continue to have a backlog.

Shipping

  • Free shipping applies to orders with a merchandise total of $30 or more, excluding the purchase of gift cards, and is for standard ground shipping within Canada and the contiguous United States. For areas not served by regular ground mail (Canada and U.S. only), your shipping quote will be reduced up to a maximum of $15.95. Shipping surcharges still apply.
  • 1-2 days delay due to high volumes and carrier delays

Stores

  • We require all staff and customers to wear a mask or face covering in all our stores.

  • ONTARIO - In response to the Province of Ontario’s recent change in retail protocols, effective Saturday, December 26 and until further notice, all Ontario store showrooms will be closed. Customers can continue to purchase essential items through Express Pick-up with car delivery service.

  • QUEBEC - In response to the Province of Quebec’s recent change in retail protocols, effective Saturday, December 26, until Monday, February 8, our Laval store showroom is open for the purchase of essential items only in person by appointment. Customers can also continue to purchase all items through Express Pick-up with car delivery service.

  • Click here for more information on Car Delivery.



Store Showrooms

  • We continue to encourage you to place orders for car delivery. Please ensure you wait for the confirmation email saying your order is ready before coming to the store. This is still the safest method for you to get the products you need
  • As provincial guidelines continue to change due to regional public health regulations, we strongly encourage you to consult the hours and available services at the specific store you would like to visit before doing so. The health of our staff and customers remains our primary concern. Store access may be restricted, or you may encounter line-ups with significant wait times.
  • Click here to get a glimpse of our showrooms.

Available services by store and hours of operation


Eastern Locations

Halifax - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Laval - Car pick-up and Showroom Open by Appointment Only
Monday to Friday: 10:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
Sunday: 10:00AM - 5:00PM 

Ottawa- Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Kingston - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Scarborough - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Toronto Downtown - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed

Vaughan - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Burlington - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Waterloo - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

London - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Niagara Falls - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed

Windsor - Car pick-up only. Showroom closed.
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed

Winnipeg - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 



Western Locations

Saskatoon - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: Closed 

Calgary - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Edmonton - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Coquitlam - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Kelowna - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Vancouver - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 

Victoria - Car pick-up and Showroom Open
Monday to Saturday: 9:00AM – 6:00PM
Sunday: 10:00AM – 5:00PM 


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