Waterloo

New – Some Store Showrooms Reopening

• We continue to encourage you to place orders for car delivery. Please ensure you wait for the confirmation email saying your order is ready before coming to the store. This is still the safest method for you to get the products you need. (Please see below for more information on Car Delivery).
• As provinces begin to lift operating restrictions, we are now in a position to allow public access to some of our retail showrooms. The health of our staff and customers remains our primary concern and we will still only have very limited access for the public. There may be line-ups with significant wait times.
• We are following provincial guidelines with the installation of protective systems, increased cleaning protocols and limiting the number of customers in-stores. We look forward to seeing customers and staff together in a safe environment.

Hours of Operation Effective May 16, 2020:

Car pick-up and Showroom Open (limited #’s)

Monday to Friday: 10:00AM – 6:00PM
Saturday, Sunday: 9:00AM – 5:00PM

Please Note: This Monday, August 3, our store hours will be 10:00AM to 5:00PM.

Car Delivery for Express Store Pick-Up

1. Place your order online - choose “Express Store pick up” during check-out.


2. Pre-pay with your credit card, Lee Valley gift card, or a combination of both.


3. Your emailed order confirmation will have an estimated pick-up time.


4. You’ll receive a second email when your order is actually ready for pick-up.


5. Call the store when you arrive, give staff your name and order number, and they’ll be happy to bring your order to your car. Make sure you have the purchasing credit card handy so we can quickly verify.

If you have any questions, or hit any problems – please contact the store directly, they’ll be pleased to help you!