COVID-19 Status Update (21 February 2021, 8:15 PM EDT)

Customer Service

  • Customer service call center hours of operation are:
    • Weekdays: 9:00am – 5:30pm EDT
    • Saturdays: 9:00am - 5:00pm EDT
  • Emails are being answered continuously. Due to the high volume of messages, we continue to have a backlog.

Shipping

  • 1-2 days delay due to high volumes and carrier delays

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