Customer Service
Lee Valley Head Office
Phone
Orders: 1-613-596-0350
Service: 1-613-596-0350
Fax
1-613-596-6030
CORPORATE MAILING ADDRESS
Lee Valley Tools Ltd. P.O. Box 6295, Station J Ottawa, ON K2A 1T4
Mon-Fri. 9 a.m. to 5:30 p.m. ET
Saturday & Sunday: Closed
Upcoming Head Office and Customer Service Holiday Hours
Victoria Day – Monday, May 19 — Closed
Help & Information
- Creating an Account
You are welcome to shop on our website without creating an account; however, as a registered shopper, you will receive the following benefits:
- Ability to access the contents of your shopping cart from any computer using your personalized login.
- You can save time on subsequent visits by not having to re-enter your customer or shipping information. Please note: your payment information will not be retained and will need to be entered with each order.
- You can check the status of current and past orders online, including tracking information.
- You can create wish lists to save products for specific projects or to collect an assortment of things you like.
You can register at any time by clicking on "Register/Sign In" found at the top of our site.
- Forgot your password?
Use the "Forgot password?" link under the sign in button and enter the username associated with your account. We'll send you a temporary password that you can use to sign in. Once you have signed in, update your "Personal Information" under your "My Account" page to change your password.
If you have any further difficulties, please email us and we will be happy to help.
- Updating your Account Information
Sign in with your username and password and view your "My Account' page to easily update your settings and preferences.
If you have a customer number but have not registered on our website, please contact us with any changes you would like made to your information.
- Order Status
After you have signed in, view your "Order History" from your "My Account" page. You can also find a link to "Your Orders" on the footer of our website under the heading "Your Account". Your order history will be listed, along with the corresponding order dates.
Click on the order number to view its details, including the order content, shipping dates and tracking information.
- Wish Lists
As a registered user, you can create wish lists to save products for specific projects or to collect an assortment of things you like.
Add products through the “Add to Wish List” drop-down button on product pages or within your shopping cart.
You can manage your wish lists through your “My Account” page.
- Cancelling or Changing Your Order
- Out-of-Stock Items
Out-of-stock items can be back ordered and will be sent to you as soon as stock is received. You will be charged for the product only when it ships, and you will not be charged twice for shipping and handling.
Please note: The in-stock date provided is estimated and not guaranteed.
- Payment Options
Lee Valley accepts the following payment types for online orders:
- Lee Valley Gift Card / Electronic Gift Card
- Visa
- MasterCard
- American Express
- Discover
Your order will be processed in U.S. funds and the total will be converted on your credit card statement by the credit card company. We use the latest in secure Internet technology to keep your information safe while you shop online.
- Lee Valley Gift Card / Electronic Gift Card
- Store Pick-up Orders
Reno, Nevada Express Store
Our Reno, Nevada Express store is now open to customers. Call ahead to place your order for pick up. Visit the store page for more information.
Canadian Retail Stores
Store pick-up orders are verified and processed during the store’s business hours. Once your order is ready, you will receive a store pick-up notification email. During business hours, you should receive this email within 2 hours of placing your order.
Please note: Some orders cannot be processed as prepaid and will require the cardholder to pay for the order at the time of pick up.
Store availability information is current, but may change as you shop. If you are travelling to one of our stores, please contact the store to confirm item availability. Items that are out of stock at our retail stores can be back ordered for pick-up only. "Expected In-Store Dates" are provided at the time of order placement. If a date is unavailable, we will contact you as soon as we have additional information.
- Taxes
Your order may be subject to customs and duties (taxes) that are payable, by you, upon receipt of the order. Unfortunately, we have no control over these charges nor are we able to estimate their amount as they vary from country to country.
You may want to check with your local Customs Department for more information or for an estimate of these charges.
- Expedited Shipping Services
Expedited shipping options, costs and delivery estimates are provided during the checkout process.
- Order Tracking
Please contact our customer service department for international tracking inquiries.
- Returning an Item
- If for any reason, you wish to return a product, please email us for instructions. Unfortunately, shipping costs and return postage are not refundable on international orders.
- Shipping Charges
Shipping options, costs and delivery estimates are provided during the checkout process.
- Will my order arrive before Christmas?
Please see below for approximate cut-off dates for all major city centers during the Christmas season. The following times are for standard ground shipping only.
Disclaimer: Interruption or delay of delivery service beyond Lee Valley’s control may result in a parcel delivery after Christmas. These include but are not limited to factors that disrupt air and ground transportation systems such as weather, the absence of a person or the refusal of such person to accept delivery of shipment, actions of public authorities, actions or omissions of public customs authorities, public disturbances and labor disputes.
US (Ground)
Destination UPS Ground Cut-Off USPS Ground Cut-Off Alabama (AL) 3-5 days 18 Dec 6-7 days 16 Dec Arkansas (AR) 4-5 days 18 Dec 6-7 days 16 Dec Arizona (AZ) 7-8 days 15 Dec 10-11 days 12 Dec California (CA) 8-9 days 12 Dec 9-10 days 12 Dec Colorado (CO) 6-7 days 16 Dec 7-8 days 15 Dec Connecticut (CT) 4-5 days 18 Dec 5-6 days 17 Dec Dist. of Col. (D.C.) 4-5 days 18 Dec 5-6 days 17 Dec Delaware (DE) 4-5 days 18 Dec 5-6 days 17 Dec Florida (FL) 5-6 days 17 Dec 6-7 days 16 Dec Georgia (GA) 4-5 days 18 Dec 6-7 days 16 Dec Iowa (IA) 5-6 days 17 Dec 6-7 days 16 Dec Idaho (ID) 7-8 days 15 Dec 8-9 days 12 Dec Indiana (IN) 4-5 days 18 Dec 5-6 days 17 Dec Kansas (KS) 6-7 days 16 Dec 7-8 days 16 Dec Kentucky (KY) 4-5 days 18 Dec 5-6 days 17 Dec Louisiana (LA) 6-7 days 16 Dec 6-7 days 16 Dec Massachusetts (MA) 4-5 days 18 Dec 5-6 days 17 Dec Maryland (MD) 4-5 days 18 Dec 5-6 days 17 Dec Maine (ME) 4-5 days 18 Dec 5-6 days 17 Dec Michigan (MI) 5-6 days 17 Dec 5-6 days 17 Dec Minnesota (MN) 5-6 days 17 Dec 6-7 days 16 Dec Missouri (MO) 5-6 days 17 Dec 6-7 days 16 Dec Mississippi (MS) 6-7 days 16 Dec 6-7 days 16 Dec Montana (MT) 7-8 days 15 Dec 8-9 days 12 Dec North Carolina (NC) 4-5 days 18 Dec 5-6 days 17 Dec North Dakota (ND) 6-7 days 16 Dec 7-8 days 15 Dec Nebraska (NE) 6-7 days 16 Dec 6-7 days 16 Dec New Hampshire (NH) 4-5 days 18 Dec 5-6 days 17 Dec New Jersey (NJ) 4-5 days 18 Dec 5-6 days 17 Dec New Mexico (NM) 7-8 days 15 Dec 8-9 days 12 Dec Nevada (NV) 7-8 days 15 Dec 9-10 days 12 Dec New York (NY) 3-4 days 19 Dec 5-6 days 17 Dec Ohio (OH) 4-5 days 18 Dec 5-6 days 17 Dec Oklahoma (OK) 6-7 days 16 Dec 5-6 days 17 Dec Oregon (OR) 7-8 days 15 Dec 9-10 days 12 Dec Pennsylvania (PA) 3-4 days 19 Dec 5-6 days 17 Dec Rhode Island (RI) 4-5 days 18 Dec 5-6 days 17 Dec South Carolina (SC) 4-5 days 18 Dec 5-6 days 17 Dec South Dakota (SD) 6-7 days 16 Dec 7-8 days 15 Dec Tennessee (TN) 4-5 days 18 Dec 6-7 days 16 Dec Texas (TX) 7-8 days 15 Dec 7-8 days 15 Dec Utah (UT) 7-8 days 15 Dec 8-9 days 12 Dec Virginia (VA) 4-5 days 18 Dec 5-6 days 17 Dec Vermont (VT) 4-5 days 18 Dec 5-6 days 17 Dec Washington (WA) 7-8 days 15 Dec 9-10 days 12 Dec Wisconsin (WI) 5-6 days 17 Dec 6-7 days 16 Dec West Virginia (WV) 4-5 days 18 Dec 5-6 days 17 Dec Wyoming (WY) 7-8 days 15 Dec 7-8 days 15 Dec Destination USPS Cut-Off Alaska (AL) 20-28 days 25 Nov American Samoa (AS) 20-28 days 25 Nov Micronesia (FM) 20-28 days 25 Nov Guam (GU) 20-28 days 25 Nov Hawaii (HI) 20-28 days 25 Nov Puerto Rico (PR) 20-28 days 25 Nov Virgin Islands (VI) 20-28 days 25 Nov US (Air)
Destination UPS Red Cut-Off UPS Blue Cut-Off USPP Cut-Off Alabama (AL) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Arkansas (AR) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Arizona (AZ) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec California (CA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Colorado (CO) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Connecticut (CT) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Dist. of Col. (D.C.) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Delaware (DE) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Florida (FL) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Georgia (GA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Iowa (IA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Idaho (ID) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Indiana (IN) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Kansas (KS) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Kentucky (KY) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Louisiana (LA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Massachusetts (MA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Maryland (MD) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Maine (ME) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Michigan (MI) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Minnesota (MN) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Missouri (MO) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Mississippi (MS) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Montana (MT) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec North Carolina (NC) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec North Dakota (ND) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Nebraska (NE) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec New Hampshire (NH) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec New Jersey (NJ) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec New Mexico (NM) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Nevada (NV) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec New York (NY) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Ohio (OH) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Oklahoma (OK) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Oregon (OR) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Pennsylvania (PA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Rhode Island (RI) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec South Carolina (SC) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec South Dakota (SD) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Tennessee (TN) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Texas (TX) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Utah (UT) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Virginia (VA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Vermont (VT) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Washington (WA) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Wisconsin (WI) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec West Virginia (WV) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Wyoming (WY) 1-2 days 19 Dec 2-3 days 19 Dec 2-3 days 19 Dec Destination UPS Blue Cut-Off USPP Cut-Off Alaska (AL) 5-7 days 16 Dec 8-10 days 12 Dec American Samoa (AS) N/A N/A 8-10 days 12 Dec Micronesia (FM) N/A N/A 8-10 days 12 Dec Guam (GU) N/A N/A 8-10 days 12 Dec Hawaii (HI) 5-7 days 16 Dec 8-10 days 12 Dec Puerto Rico (PR) 5-7 days 16 Dec 8-10 days 12 Dec Virgin Islands (VI) N/A N/A 8-10 days 12 Dec Canada (Ground)
Destination Ground Cut-Off Priority Cut-Off Alberta 6 to 7 16 Dec 1 to 2 19 Dec B.C. 6 to 7 16 Dec 1 to 2 19 Dec Manitoba 4 to 6 17 Dec 1 to 2 19 Dec New Brunswick 3 to 5 18 Dec 1 to 2 19 Dec Newfoundland 5 to 7 16 Dec 2 to 3 19 Dec Nova Scotia 4 to 6 17 Dec 1 to 2 19 Dec Nunavut 8 to 15 9 Dec 8 to 9 12 Dec N.W.T 8 to 15 9 Dec 6 to 8 12 Dec P.E.I. 4 to 6 17 Dec 1 to 2 19 Dec Quebec 3 to 4 20 Dec 1 to 2 19 Dec Saskatchewan 6 to 7 16 Dec 1 to 2 19 Dec Yukon 8 to 15 9 Dec 6 to 8 12 Dec Ontario 2 to 4 20 Dec 1 to 2 19 Dec Canada (Air)
Destination CP Air Stage Cut-Off Alberta 11 to 13 10 Dec B.C. 11 to 13 10 Dec Manitoba 11 to 13 10 Dec Newfoundland 11 to 13 10 Dec N.W.T. 8 to 15 8 Dec Nunavut 8 to 15 8 Dec Ontario 4 to 6 17 Dec Saskatchewan 11 to 13 10 Dec Quebec 5 to 7 16 Dec Yukon 8 to 15 8 Dec
- Sending a Gift
If you would like the packing slip to be sent to the recipient without prices or to be sent directly to you, please fill in your wishes in the "Order Notes" box during the checkout process.
We would also be happy to include a personalized message with your order. Please indicate that you would like to include a card and write your message in the "Order Notes" box during the checkout process.
- Gift Cards
Lee Valley offers both conventional and electronic gift cards that are available in any amount of $10.00 or more. To purchase either a gift card or electronic gift card, please click here.
Our conventional and electronic gift cards are redeemable online, by phone, fax, mail or at any of our retail store locations in Canada.
If you have paper gift certificates that were purchased prior to October 2005, you can redeem it by mail order or at our retail stores in Canada. You are welcome to exchange the paper gift certificate for a conventional gift card if you wish to shop online. Please contact us for more information.
- Catalog Mailing List Changes
If you are moving or receiving duplicate catalogs, email us with this information and include your Lee Valley customer number (if applicable). For a change of address, please allow 3 to 4 weeks for mailing list changes.
We do not rent or trade our customer names. You will not receive mail from others as a result of buying from us.
- Email Sign-Up
If you would like to receive email notification of special offers and web sales, or would like to receive our electronic newsletters containing technical information, please sign up and set your email preferences.
We never sell, rent or share email addresses; you will not receive unwanted e-mail from others as a result of requesting information from us. See our Privacy and Security Statement.
- Request a Free Catalog
- If you are placing an order, you have the option of adding the latest catalogs, free of charge, to your order at the checkout. If you would like to request catalogs on their own, please email us us for more information.
- Using your Catalog to Order
- If you receive our catalogs, there are two areas on our website that may be of interest to you. The "Quickshop" link, located in the footer of our website, takes you to the Quickshop page. You can enter a list of product numbers from the catalog and desired quantities, then proceed directly to checkout. You can also go directly to a specific product description page by typing the catalog product number in the "Search" field, located on the top of our site.
- Education Discount Program
Lee Valley recognizes that education is a powerful tool, which is why we proudly offer a 15% discount through our Education Discount Program. The Lee Valley education discount is offered to students enrolled in an accredited woodworking, horticultural, or culinary program, along with course instructors and educational institutions. Non-conventional woodworking schools may also qualify. If you are not certain of your eligibility for the Education Discount Program, please contact us at customerservice@leevalley.com.
The education discount applies to all* regularly priced woodworking, gardening, and kitchen tools and supplies and can only be applied to purchases made during the current school term.
Placing Your Order Online
- During the checkout process, in the Order Notes box, mention that it is an Education Discount order. This will place the order on hold so we can apply the discount before processing.
- After completing your order, fill out the Education Discount form below and enter the order number in the Order Information field before submitting. Our Customer Service team will review the form submission and reach out if we require any further information.
Please note that your online order confirmation will not reflect the discounted total. We will apply the discount after reviewing your order and approving your submitted form.
*The 15% Lee Valley education discount is not valid on quantity pricing, special orders, discounted items (e.g., sale items, special buy items, sale table items, coupon offers), as well as certain brands, including (but not limited to) Jessem, Mirka, Leigh, Kreg, Dowelmax, Festool, Tormek, Gränsfors, Walkstool Tanos Systainer, Starrett, SawStop, Rikon, Karl Holtey Design, Grex, Bad Axe Tool Works, Foredom, Dremel, Benchcrafted, Lake Erie Toolworks and Gramercy Tools. Other exclusions may apply; please ask one of our Customer Service representatives for details. This discount is non-transferable and is intended exclusively for individuals and organizations eligible for the program. The discount offer has no cash value. All purchases are subject to Lee Valley approval.
COMPLETE THE ORDER FORM BELOW
- California Proposition 65
Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was initiated in California. Under this act, a list of chemicals that are known to the state of California to cause cancer, birth defects or other reproductive harm is published annually. This list contains more than 900 chemicals that can be found in consumer and industrial products or services, in addition to chemicals that are released into the environment.
As part of this California law, businesses are required to provide warnings for products that contain any listed chemical. As such, the following warning will be included with all orders shipped to the state of California:
WARNING: This product can expose you to chemicals which are known to the state of California to cause cancer or birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
Products most likely to require Proposition 65 warnings include brass items, garden hoses and components, finishing products, products with an electrical cord and items made of PVC. The state of California's advice regarding safe handling of most of these products is to wash your hands after handling.
For more information about Proposition 65, please refer to the following website: www.P65Warnings.ca.gov.
- Accessibility Plan and Policies
This 2014-2021 accessibility plan outlines the policies and actions that Lee Valley will put in place to improve opportunities for people with disabilities.
Statement of Commitment
Lee Valley is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Training
Lee Valley will provide training to employees on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees.
Lee Valley will take the following steps to ensure employees are provided with the training needed to meet Ontario's accessibility laws by January 1, 2015:
- New employees will receive training as part of the orientation process;
- Training requirements will be reviewed annually.
Information and Communications
Lee Valley is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Lee Valley has taken the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:
- Customers can provide feedback at any one of our retail locations or by mail, phone or online to our Customer Service Department;
- Feedback forms are also available upon request.
Lee Valley has taken the following steps to ensure all publicly available information is made accessible upon request by January 1, 2016:
- Signs that outline the process for obtaining our accessibility policy have been posted at Ontario retail locations.
Lee Valley will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:
- As our website is updated, we will ensure the content is in an accessible format in compliance with the WCAG 2.0, Level AA standards.
Employment
Lee Valley is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, Lee Valley will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:
- We will communicate to our employees the availability of accommodation through our policies and ongoing training and orientation programs;
- We will notify applicants as part of our recruitment and job postings process;
- We will consult with applicants requesting accommodation to ensure we are providing suitable accommodation.
Lee Valley will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability:
- We will document our current practices for developing individual accommodation plans and ensure our process allows us to meet the specific needs of the individual;
- We will document our current practices for return-to-work plans and ensure they incorporate the individual accommodation plan.
We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account if Lee Valley is using performance management, career development and redeployment processes:
- We will document our current practices;
- We will use individual accommodation plans when evaluating performance management, career development and redeployment options;
- We will ensure that documents and/or training materials are available to employees in an accessible format whenever possible, upon request.
Design of Public Spaces
Lee Valley will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:
- Outdoor paths of travel, such as sidewalks, ramps, stairs and curb ramps;
- Accessible off-street parking;
- Service-related elements such as service counters and waiting areas.
Lee Valley has the following procedures in place to prevent service disruptions to the accessible parts of its public spaces:
- In the event of a service disruption, we will notify the public of the service disruption and the alternatives available.
For More Information
For more information on this accessibility plan, please contact Human Resources at:
- Phone: (613) 596-0350
- Email: accessibility@leevalley.com
Accessible formats of this document are available free upon request.