Dear Customer,

This annual catalog brings together our current offering of functional and decorative hardware. Each year, we make several hundred changes throughout these pages: new items, new finishes, updated styles, and the deletion of items that have become obsolete. We feel strongly that a catalog (digital or print) is one of the best ways to parse a broad range of decorative hardware, as one can rapidly scan product groupings to find the shape, style or finish that best fits one's taste.

We make every effort to ensure that everything shown on these pages is stocked in our warehouses, or is ready to ship wherever needed. As I write this, of the almost 8,600 items listed in this catalog, we currently have stock of 99.4% of them, with the balance of 49 items all currently on order. There are more than 3.4 million orderable items in stock within our distribution system.

As impressive as those numbers are, it is still a challenge to ensure each item is in the right warehouse at the correct time, in sufficient quantity. We know that by listing an item in a catalog, we are implicitly setting an expectation that each item is in stock – and 99.4% of the time it is, somewhere!

Our website now shows the availability of each item in our shipping warehouse right beside the price, and can also show the stock status at a selected store. With another two clicks, you can also see complete stock status at all remaining locations. Rest assured that the staff in our fulfillment center and in our retail stores are equipped to get every product on these pages into your hands as quickly as possible.

Except, of course, for those 49 pieces that continue to elude us at the moment.


Robin C. Lee


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