Customer Service
Lee Valley Head Office
Phone
Orders: 1-800-871-8158
Service: 1-800-267-8735
Fax
1-800-513-7885
CORPORATE MAILING ADDRESS
Lee Valley Tools Ltd. P.O. Box 20700 Reno Nevada 89515
Mon-Fri. 9 a.m. to 5:30 p.m. ET
Saturday & Sunday: Closed
Upcoming Head Office and Customer Service Holiday Hours
Christmas Eve – Wednesday, December 24 — 9 a.m. to 4:00 p.m. ET
Christmas – Thursday, December 25 — Closed
Boxing Day – Friday, December 26 — Closed
New Year's Eve – Wednesday, December 31 — 9 a.m. to 4:00 p.m. ET
New Year's Day – Thursday, January 1 — Closed
Help & Information
- Creating an Account
You are welcome to shop on our website without creating an account; however, as a registered shopper, you will receive the following benefits:
- Ability to access the contents of your shopping cart from any computer using your personalized login.
- You can save time on subsequent visits by not having to re-enter your customer or shipping information. Please note: your payment information will not be retained and will need to be entered with each order.
- You can check the status of current and past orders online, including tracking information.
- You can create wish lists to save products for specific projects or to collect an assortment of things you like.
You can register at any time by clicking on "Register/Sign In" found at the top of our site.
- Forgot your password?
Use the "Forgot password?" link under the sign in button and enter the username associated with your account. We'll send you a temporary password that you can use to sign in. Once you have signed in, update your "Personal Information" under your "My Account" page to change your password.
If you have any further difficulties, please email us and we will be happy to help.
- Updating your Account Information
Sign in with your username and password and view your "My Account' page to easily update your settings and preferences.
If you have a customer number but have not registered on our website, please contact us with any changes you would like made to your information.
- Order Status
After you have signed in, view your "Order History" from your "My Account" page. You can also find a link to "Your Orders" on the footer of our website under the heading "Your Account". Your order history will be listed, along with the corresponding order dates.
Click on the order number to view its details, including the order content, shipping dates and tracking information.
- Wish Lists
As a registered user, you can create wish lists to save products for specific projects or to collect an assortment of things you like.
Add products through the “Add to Wish List” drop-down button on product pages or within your shopping cart.
You can manage your wish lists through your “My Account” page.
- Cancelling or Changing Your Order
- Out-of-Stock Items
Out-of-stock items can be back ordered and will be sent to you as soon as stock is received. You will be charged for the product only when it ships, and you will not be charged twice for shipping and handling.
Please note: The in-stock date provided is estimated and not guaranteed.
- Payment Options
Lee Valley accepts the following payment types for online orders:
- Lee Valley Gift Card / Electronic Gift Card
- Visa
- MasterCard
- American Express
- Discover
We use the latest in secure Internet technology to keep your information safe while you shop online.
- Store Pick-up Orders
Reno, Nevada Express Store
Our Reno, Nevada Express store is now open to customers. Call ahead to place your order for pick up. Visit the store page for more information.
Canadian Retail Stores
Store pick-up orders are verified and processed during the store’s business hours. Once your order is ready, you will receive a store pick-up notification email. During business hours, you should receive this email within 2 hours of placing your order.
Please note: Some orders cannot be processed as prepaid and will require the cardholder to pay for the order at the time of pick up.
Store availability information is current, but may change as you shop. If you are travelling to one of our stores, please contact the store to confirm item availability. Items that are out of stock at our retail stores can be back ordered for pick-up only. "Expected In-Store Dates" are provided at the time of order placement. If a date is unavailable, we will contact you as soon as we have additional information.
- Taxes
We collect and remit sales tax based upon your delivery address and in accordance with your state's remote seller laws. The amount of sales tax applicable to your order will be calculated at checkout.
- Order Form
- Expedited Shipping Services
Expedited shipping options, costs and delivery estimates are provided during the checkout process.
- Order Tracking
A tracking number, along with a direct link to track your shipment, will be sent in your shipping confirmation email.
Please note that orders scanned after 1:30pm (EST) are not shipped until the following business day. Orders scanned on Saturday or Sunday are not shipped until the next business day.
You can also track your shipments on our website under your "My Account" page provided you have registered with us.
- Returning an Item
Guarantee
If, for any reason, you are not completely satisfied with your purchase, just return it to us within 3 months* either by courier, mail or at any of our stores. You can choose to exchange the item or receive a complete refund, including any standard ground shipping charges. We will also refund your return parcel post costs at the ground shipping rate.
* 30 days for Festool, Grex, Rikon, SawStop and Mirka products.
Returning an Item by Courier or Mail
If you would like to return the item(s) by courier or mail, please fill out the reverse side of your packing slip (or use the downloadable Return and Exchange form below) and include it with your return. Print a pre-paid mailing label using the links below, or contact Customer Service to have a label mailed to you. You can choose to return your package to us by UPS or by the postal service, whichever is more convenient for you.
If there are any issues accessing or printing the UPS or USPS pre-paid return label, you may choose to pay for the return ground postage and we will reimburse you once your return is processed.
UPS Pre-Paid Return LabelReturns can be sent to:
Lee Valley Tools Ltd.
Returns Department
4995 Aircenter Circle
Unit 104
Reno Nevada 89502- Shipping Charges
Our standard ground shipping charges are based on the dollar amount of the merchandise as listed below. Additional freight charges may apply to heavy or oversize items. These rates may not apply to areas that are not serviced by regular ground mail.
Contiguous U.S. Destinations Charged in U.S. Funds
Orders up to $49.99 - $10.00
Orders $50 and above - FreePlease note, some orders will require a separate shipping quote depending on the size and weight of the order.
Free Shipping on Orders of $50 or More – Terms and ConditionsFree shipping applies to orders with a merchandise total of $50 or more (before taxes), excluding the purchase of gift cards, and is for standard ground shipping within Canada and the contiguous United States. For areas not served by regular ground mail (Canada and U.S. only), your shipping quote will be reduced up to a maximum of $10.00. The shipping quotes presented during checkout already reflect any reductions. Shipping surcharges still apply.
*Additional shipping charges may apply on some oversize items. Our Customer Service team will contact you for shipments requiring a freight quote for delivery.
- Will my order arrive before Christmas?
Please see below for approximate cut-off dates for all major city centers during the Christmas season. The following times are for standard ground shipping only.
Disclaimer: Interruption or delay of delivery service beyond Lee Valley’s control may result in a parcel delivery after Christmas. These include but are not limited to factors that disrupt air and ground transportation systems such as weather, the absence of a person or the refusal of such person to accept delivery of shipment, actions of public authorities, actions or omissions of public customs authorities, public disturbances and labor disputes.
US (Ground)
Destination UPS Ground Cut-Off USPS Ground Cut-Off Alabama (AL) 3-5 days 19 Dec
6-7 days 19 Dec
Arkansas (AR) 4-5 days 19 Dec
6-7 days 19 Dec
Arizona (AZ) 7-8 days 19 Dec
10-11 days 19 Dec
California (CA) 8-9 days 19 Dec
10-11 days
19 Dec
Colorado (CO) 6-7 days 19 Dec
7-8 days 19 Dec
Connecticut (CT) 4-5 days 19 Dec
5-6 days 19 Dec
Dist. of Col. (D.C.) 4-5 days 19 Dec
5-6 days 19 Dec
Delaware (DE) 4-5 days 19 Dec
5-6 days 19 Dec
Florida (FL) 5-6 days 19 Dec
6-7 days 19 Dec
Georgia (GA) 4-5 days 19 Dec
6-7 days 19 Dec
Iowa (IA) 5-6 days 19 Dec
6-7 days 19 Dec
Idaho (ID) 7-8 days 19 Dec
8-9 days 19 Dec
Illinois (IL)
4-5 days
19 Dec
6-7 days
19 Dec
Indiana (IN) 4-5 days 19 Dec
5-6 days 19 Dec
Kansas (KS) 6-7 days 19 Dec
7-8 days 19 Dec
Kentucky (KY) 4-5 days 19 Dec
5-6 days 19 Dec
Louisiana (LA) 6-7 days 19 Dec
6-7 days 19 Dec
Massachusetts (MA) 4-5 days 19 Dec
5-6 days 19 Dec
Maryland (MD) 4-5 days 19 Dec
5-6 days 19 Dec
Maine (ME) 4-5 days 19 Dec
5-6 days 19 Dec
Michigan (MI) 5-6 days 19 Dec
5-6 days 19 Dec
Minnesota (MN) 5-6 days 19 Dec
6-7 days 19 Dec
Missouri (MO) 5-6 days 19 Dec
6-7 days 19 Dec
Mississippi (MS) 6-7 days 19 Dec
6-7 days 19 Dec
Montana (MT) 7-8 days 19 Dec
8-9 days 19 Dec
North Carolina (NC) 4-5 days 19 Dec
5-6 days 19 Dec
North Dakota (ND) 6-7 days 19 Dec
7-8 days 19 Dec
Nebraska (NE) 6-7 days 19 Dec
6-7 days 19 Dec
New Hampshire (NH) 4-5 days 19 Dec
5-6 days 19 Dec
New Jersey (NJ) 4-5 days 19 Dec
5-6 days 19 Dec
New Mexico (NM) 7-8 days 19 Dec
8-9 days 19 Dec
Nevada (NV) 7-8 days 19 Dec
10-11 days
19 Dec
New York (NY) 3-4 days 19 Dec 5-6 days 19 Dec
Ohio (OH) 4-5 days 19 Dec
5-6 days 19 Dec
Oklahoma (OK) 6-7 days 19 Dec
5-6 days 19 Dec
Oregon (OR) 7-8 days 19 Dec
9-10 days 19 Dec
Pennsylvania (PA) 3-4 days 19 Dec 5-6 days 19 Dec
Rhode Island (RI) 4-5 days 19 Dec
5-6 days 19 Dec
South Carolina (SC) 4-5 days 19 Dec
5-6 days 19 Dec
South Dakota (SD) 6-7 days 19 Dec
7-8 days 19 Dec
Tennessee (TN) 4-5 days 19 Dec
6-7 days 19 Dec
Texas (TX) 7-8 days 19 Dec
7-8 days 19 Dec
Utah (UT) 7-8 days 19 Dec
8-9 days 19 Dec
Virginia (VA) 4-5 days 19 Dec
5-6 days 19 Dec
Vermont (VT) 4-5 days 19 Dec
5-6 days 19 Dec
Washington (WA) 7-8 days 19 Dec
10-11 days
19 Dec
Wisconsin (WI) 5-6 days 19 Dec
6-7 days 19 Dec
West Virginia (WV) 4-5 days 19 Dec
5-6 days 19 Dec
Wyoming (WY) 7-8 days 19 Dec
7-8 days 19 Dec
Destination USPS Cut-Off Alaska (AL) 20-28 days 25 Nov American Samoa (AS) 20-28 days 25 Nov Micronesia (FM) 20-28 days 25 Nov Guam (GU) 20-28 days 25 Nov Hawaii (HI) 20-28 days 25 Nov Puerto Rico (PR) 20-28 days 25 Nov Virgin Islands (VI) 20-28 days 25 Nov US (Air)
Destination UPS Red Cut-Off UPS Blue Cut-Off USPP Cut-Off Alabama (AL) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Arkansas (AR) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Arizona (AZ) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec California (CA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Colorado (CO) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Connecticut (CT) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Dist. of Col. (D.C.) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Delaware (DE) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Florida (FL) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Georgia (GA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Iowa (IA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Idaho (ID) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Indiana (IN) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Kansas (KS) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Kentucky (KY) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Louisiana (LA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Massachusetts (MA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Maryland (MD) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Maine (ME) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Michigan (MI) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Minnesota (MN) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Missouri (MO) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Mississippi (MS) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Montana (MT) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec North Carolina (NC) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec North Dakota (ND) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Nebraska (NE) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec New Hampshire (NH) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec New Jersey (NJ) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec New Mexico (NM) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Nevada (NV) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec New York (NY) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Ohio (OH) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Oklahoma (OK) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Oregon (OR) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Pennsylvania (PA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Rhode Island (RI) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec South Carolina (SC) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec South Dakota (SD) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Tennessee (TN) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Texas (TX) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Utah (UT) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Virginia (VA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Vermont (VT) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Washington (WA) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Wisconsin (WI) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec West Virginia (WV) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Wyoming (WY) 1-2 days 21 Dec
2-3 days 19 Dec 2-3 days 19 Dec Destination UPS Blue Cut-Off USPP Cut-Off Alaska (AL) 5-7 days 16 Dec 8-10 days 13 Dec
American Samoa (AS) N/A N/A 8-10 days 13 Dec
Micronesia (FM) N/A N/A 8-10 days 13 Dec
Guam (GU) N/A N/A 8-10 days 13 Dec
Hawaii (HI) 5-7 days 16 Dec 8-10 days 13 Dec
Puerto Rico (PR) 5-7 days 16 Dec 8-10 days 13 Dec
Virgin Islands (VI) N/A N/A 8-10 days 13 Dec
- Sending a Gift
If you would like the packing slip to be sent to the recipient without prices or to be sent directly to you, please fill in your wishes in the "Order Notes" box during the checkout process.
We would also be happy to include a personalized message with your order. Please indicate that you would like to include a card and write your message in the "Order Notes" box during the checkout process.
- Gift Cards
Lee Valley offers both conventional and electronic gift cards that are available in any amount of $10.00 or more. To purchase either a gift card or electronic gift card, please click here.
Our conventional and electronic gift cards are redeemable online, by phone, fax, mail or at any of our retail store locations in Canada.
If you have paper gift certificates that were purchased prior to October 2005, you can redeem it by mail order or at our retail stores in Canada. You are welcome to exchange the paper gift certificate for a conventional gift card if you wish to shop online. Please contact us for more information.
- Catalog Mailing List Changes
If you are moving or receiving duplicate catalogs, email us with this information and include your Lee Valley customer number (if applicable). For a change of address, please allow 3 to 4 weeks for mailing list changes.
We do not rent or trade our customer names. You will not receive mail from others as a result of buying from us.
- Email Sign-Up
If you would like to receive email notification of special offers and web sales, or would like to receive our electronic newsletters containing technical information, please sign up and set your email preferences.
We never sell, rent or share email addresses; you will not receive unwanted e-mail from others as a result of requesting information from us. See our Privacy and Security Statement.
- Request a Free Catalog
- If you would like to receive a copy of our latest mailing, please visit our Catalogs page. Please note that we do not rent out our customer names. You will not receive mail from others as a result of buying from us.
- Using your Catalog to Order
- If you receive our catalogs, there are two areas on our website that may be of interest to you. The "Quickshop" link, located in the footer of our website, takes you to the Quickshop page. You can enter a list of product numbers from the catalog and desired quantities, then proceed directly to checkout. You can also go directly to a specific product description page by typing the catalog product number in the "Search" field, located on the top of our site.
- Education Discount Program
Lee Valley recognizes that education is a powerful tool, which is why we proudly offer a 15% discount through our Education Discount Program. The Lee Valley education discount is offered to students enrolled in an accredited woodworking, horticultural, or culinary program, along with course instructors and educational institutions. Non-conventional woodworking schools may also qualify. If you are not certain of your eligibility for the Education Discount Program, please contact us at customerservice@leevalley.com.
The education discount applies to all* regularly priced woodworking, gardening, and kitchen tools and supplies and can only be applied to purchases made during the current school term.
Placing Your Order Online
- During the checkout process, in the Order Notes box, mention that it is an Education Discount order. This will place the order on hold so we can apply the discount before processing.
- After completing your order, fill out the Education Discount form below and enter the order number in the Order Information field before submitting. Our Customer Service team will review the form submission and reach out if we require any further information.
Please note that your online order confirmation will not reflect the discounted total. We will apply the discount after reviewing your order and approving your submitted form.
*The 15% Lee Valley education discount is not valid on quantity pricing, special orders, discounted items (e.g., sale items, special buy items, sale table items, coupon offers), as well as certain brands, including (but not limited to) Jessem, Mirka, Leigh, Kreg, Dowelmax, Festool, Tormek, Gränsfors, Walkstool Tanos Systainer, Starrett, SawStop, Rikon, Karl Holtey Design, Grex, Bad Axe Tool Works, Foredom, Dremel, Benchcrafted, Lake Erie Toolworks and Gramercy Tools. Other exclusions may apply; please ask one of our Customer Service representatives for details. This discount is non-transferable and is intended exclusively for individuals and organizations eligible for the program. The discount offer has no cash value. All purchases are subject to Lee Valley approval.
COMPLETE THE ORDER FORM BELOW
- California Proposition 65
Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was initiated in California. Under this act, a list of chemicals that are known to the state of California to cause cancer, birth defects or other reproductive harm is published annually. This list contains more than 900 chemicals that can be found in consumer and industrial products or services, in addition to chemicals that are released into the environment.
As part of this California law, businesses are required to provide warnings for products that contain any listed chemical. As such, the following warning will be included with all orders shipped to the state of California:
WARNING: This product can expose you to chemicals which are known to the state of California to cause cancer or birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
Products most likely to require Proposition 65 warnings include brass items, garden hoses and components, finishing products, products with an electrical cord and items made of PVC. The state of California's advice regarding safe handling of most of these products is to wash your hands after handling.
For more information about Proposition 65, please refer to the following website: www.P65Warnings.ca.gov.
- Accessibility Plan and Policies
This 2014-2021 accessibility plan outlines the policies and actions that Lee Valley will put in place to improve opportunities for people with disabilities.
Statement of Commitment
Lee Valley is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Training
Lee Valley will provide training to employees on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees.
Lee Valley will take the following steps to ensure employees are provided with the training needed to meet Ontario's accessibility laws by January 1, 2015:
- New employees will receive training as part of the orientation process;
- Training requirements will be reviewed annually.
Information and Communications
Lee Valley is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Lee Valley has taken the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:
- Customers can provide feedback at any one of our retail locations or by mail, phone or online to our Customer Service Department;
- Feedback forms are also available upon request.
Lee Valley has taken the following steps to ensure all publicly available information is made accessible upon request by January 1, 2016:
- Signs that outline the process for obtaining our accessibility policy have been posted at Ontario retail locations.
Lee Valley will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:
- As our website is updated, we will ensure the content is in an accessible format in compliance with the WCAG 2.0, Level AA standards.
Employment
Lee Valley is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, Lee Valley will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:
- We will communicate to our employees the availability of accommodation through our policies and ongoing training and orientation programs;
- We will notify applicants as part of our recruitment and job postings process;
- We will consult with applicants requesting accommodation to ensure we are providing suitable accommodation.
Lee Valley will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability:
- We will document our current practices for developing individual accommodation plans and ensure our process allows us to meet the specific needs of the individual;
- We will document our current practices for return-to-work plans and ensure they incorporate the individual accommodation plan.
We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account if Lee Valley is using performance management, career development and redeployment processes:
- We will document our current practices;
- We will use individual accommodation plans when evaluating performance management, career development and redeployment options;
- We will ensure that documents and/or training materials are available to employees in an accessible format whenever possible, upon request.
Design of Public Spaces
Lee Valley will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:
- Outdoor paths of travel, such as sidewalks, ramps, stairs and curb ramps;
- Accessible off-street parking;
- Service-related elements such as service counters and waiting areas.
Lee Valley has the following procedures in place to prevent service disruptions to the accessible parts of its public spaces:
- In the event of a service disruption, we will notify the public of the service disruption and the alternatives available.
For More Information
For more information on this accessibility plan, please contact Human Resources at:
- Phone: (613) 596-0350
- Email: accessibility@leevalley.com
Accessible formats of this document are available free upon request.
- Clearing Your Browser's Cache or Cookies
When you use a web browser, it stores small pieces of information – such as images and site data – in its cache and cookies to help websites load faster and work more smoothly. Clearing this data can resolve issues like pages not loading properly or displaying incorrectly.
Step 1: Clear the cookies cached on your browser
On a Chrome browser:
- Computers: Clear cache & cookies - Computer - Google Account Help
- iOS: Clear cache & cookies - iPhone & iPad - Google Account Help
- Android: Clear cache & cookies - Android - Google Account Help
On a Safari browser:
- Mac: Clear cookies in Safari on Mac - Apple Support (CA)
- iOS: Clear the history, cache, and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support (CA)
On an Edge browser:
On a Firefox browser:
Step 2 – After you have successfully cleared the cookies from your browser, restart your device.
Alternatively, you can try switching to another browser, if available on your device, or setting your browser to Private/Incognito mode.
How to set your browser to Incognito/Private mode:
On a Chrome browser:
On a Safari browser:
- Mac: Browse privately in Safari on Mac - Apple Support (CA)
- iOS: Turn Private Browsing on or off on your iPhone - Apple Support (CA)
On an Edge browser:
On a Firefix browser:
Please note: Performing these steps will remove items from your cart. Please log in or create an account and move your items to a wish list to save your selections.
- Ad Blocker Extensions
Ad blockers can impact website loading, display, and performance, as well as block scripts that are essential for site functionality. Temporarily disabling ad blockers may improve your website and checkout experience.
General Steps:
- Locate Extensions / Settings:
Open your browser and navigate to the settings or extensions section. This is usually accessible through a menu (often three dots or lines) in the top right corner
- Find the Ad Blocker:
Look for a section listing installed extensions or add-ons.
- Disable or Remove:
Disable: Find your ad blocker extension and toggle it off. This will temporarily disable the extension.
Remove: If you want to completely remove the extension, look for "remove" or "uninstall" option.
- Refresh:
You may need to refresh the webpage or browser for the changes to take effect.
Example for Chrome:
Click the three dots (menu) in the top right corner.
Go to "More tools" then "Extensions".
Find your ad blocker extension and toggle it off or click "Remove" to uninstall it.
Example for FireFox:
Click the three horizontal lines (menu) in the top right corner.
Select "Add-ons and themes" then "Extensions".
Locate your ad blocker and either disable it or click "Remove".
Example for Edge:
Click the three dots (menu) in the top right corner.
Select "Extensions".
Find your ad blocker and either disable it or click "Remove".
Example for Safari:
Click "Safari" in the top menu bar, then "Settings" (or "Preferences").
Go to the "Extensions" tab.
Find your ad blocker and either disable it or click "Uninstall".
Note: Some websites might require you to reload the page after disabling the ad blocker for the changes to be visible.
- Locate Extensions / Settings:
- VPN Compatibility
If you're experiencing website or checkout issues while using a VPN, try turning it off temporarily. Disabling your VPN can help ensure your connection is recognized as secure and trusted, which may resolve issues with website performance or processing your payment.
- Disconnect from the VPN and use your normal internet service to connect directly to Lee Valley's secure, encrypted site.
- If you want to continue to use your VPN, you may try to disconnect and reconnect to a different location in your VPN service. That is usually enough to change your IP address and improve website performance.
- Disconnect from the VPN and use your normal internet service to connect directly to Lee Valley's secure, encrypted site.