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COVID-19 Status Update (10 August 2020, 12:10 PM EDT)


Dear Customer,

These are not normal times, and while we continue to adapt to changes in operating conditions, we are not hitting our normal turn-around times for orders. The physical distancing necessary to protect the health and safety of our staff makes it difficult for us to scale our operation to handle volume peaks. Our carriers are also experiencing delays which are beyond their control. All of this means that it will take longer for your order to arrive.

We know your tools and supplies are important to you, and we want you to know our staff are working as hard as possible within safety limits to get them to you as fast as possible.

Thank you for your patience and understanding – it is not going unnoticed!

Robin C. Lee, President


Customer Service

  • Customer service call center hours of operation are:
    • Weekdays: 9:00am – 5:30pm EDT
    • Saturdays: 9:00am - 5:00pm EDT
  • Call volumes are very high, and we have reduced staff
  • Emails are being answered continuously. Due to the high volume of messages, we continue to have a backlog.

Shipping

  • Order processing is currently running 2-3 business days slower than normal
  • Major carriers are reporting some service delays

Stores

  • Reno showroom is temporarily closed.
  • We have added a car delivery service bringing your goods to your car when you arrive if you wish – no need to leave your vehicle. Look here for more information on Car Delivery.
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