COVID-19 Status Update (14 January 2021, 3:00 PM EDT)



Customer Service

  • Customer service call center hours of operation are:
    • Weekdays: 9:00am – 5:30pm EDT
    • Saturdays: 9:00am - 5:00pm EDT
  • Emails are being answered continuously. Due to the high volume of messages, we continue to have a backlog.

Shipping

  • Free shipping applies to orders with a merchandise total of $30 or more, excluding the purchase of gift cards, and is for standard ground shipping within Canada and the contiguous United States. For areas not served by regular ground mail (Canada and U.S. only), your shipping quote will be reduced up to a maximum of $13.95. Shipping surcharges still apply.
  • 1-2 days delay due to high volumes and carrier delays

Stores

  • Reno showroom is temporarily closed.
  • We have added a car delivery service bringing your goods to your car when you arrive if you wish – no need to leave your vehicle. Look here for more information on Car Delivery.
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