Customer Service - Lee Valley Tools

Free Shipping on orders of $40 or more for a limited time

Learn more
0 Cart Menu

Customer Service

Lee Valley Head Office

Phone

Orders: 1-800-871-8158
Service: 1-800-267-8735

Email

customerservice@leevalley.com

Fax

1-800-513-7885

CORPORATE MAILING ADDRESS

Lee Valley Tools Ltd.
P.O. Box 1780
Ogdensburg, NY 13669-6780

Mon-Fri. 8 a.m. to 7 p.m. EST
Sat. 9 a.m. to 5 p.m. EST

Your Store

{{storeSelected.MyStore.Name}}

{{storeSelected.MyStore.Address1}}, {{storeSelected.MyStore.ProvinceCode}}

{{storeSelected.MyStore.Phone}}

Store Details

See Map

Help & Information

How can I change or cancel my order?

You can make changes to or cancel your order by replying to your order confirmation email or by calling us at 1-800-267-8735.

 

Our telephones are staffed Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m. (Eastern Time). We are closed on Sunday.

How can I track my order?

A tracking number, along with a direct link to track your shipment, will be sent in your shipping confirmation email. You can also track your shipments on our website under your "Order History", provided you have registered with us.

 

Can I place an order for pick up at one of your retail locations?
Orders for in-store pick-up can be placed in one of two ways:

  1. Contact the store directly with your order and credit card information and request the Express Pre-paid Parcel Service. A pick-up time will be provided when you place your order.

    OR

  1. Place the order online and choose which retail store you would like to fulfill your order. Once your order is ready, you will receive a store pick-up notification email. Depending on the time the order is placed, you should receive this email within 2 hours.
Can I ship my order to an international address?
Shipping charges for overseas orders are based on the destination country and the total weight of the order. Shipping options, costs and delivery estimates are provided during the checkout process.

Import duties, customs fees and taxes are the responsibility of the customer and are billed by the courier when the order is delivered. We have no control over these charges and unfortunately have no way of estimating their amount. For more information, please contact your local customs office.
Sending a Gift

If you would like the packing slip to be sent to the recipient without prices or to be sent directly to you, please fill in your wishes in the "Order Notes" box during the checkout process.

 

We would also be happy to include a personalized message with your order. Please indicate that you would like to include a card and write your message in the "Order Notes" box during the checkout process.

Creating an Account

You are welcome to shop on our website without creating an account; however, as a registered shopper, you will receive the following benefits:

 

  • Ability to access the contents of your shopping cart from any computer using your personalized login.

  • You can save time on subsequent visits by not having to re-enter your customer or shipping information. Please note: your payment information will not be retained and will need to be entered with each order.

  • You can check the status of current and past orders online, including tracking information.

  • You can create wish lists to save products for specific projects or to collect an assortment of things you like.

 


You can register at any time by clicking on "Register/Sign In" found at the top of our site.

Forgot your password?

Use the "Forgot password?" link under the sign in button and enter the username associated with your account. We'll send you a temporary password that you can use to sign in. Once you have signed in, update your "Personal Information" under your "My Account" page to change your password.

 

If you have any further difficulties, please email us and we will be happy to help.

Updating your Account Information

Sign in with your username and password and view your "My Account' page to easily update your settings and preferences.

 

If you have a customer number but have not registered on our website, please contact us with any changes you would like made to your information.

Order Status

After you have signed in, view your "Order History" from your "My Account" page. You can also find a link to "Your Orders" on the footer of our website under the heading "Your Account". Your order history will be listed, along with the corresponding order dates.

 

Click on the order number to view its details, including the order content, shipping dates and tracking information.

Wish Lists

As a registered user, you can create wish lists to save products for specific projects or to collect an assortment of things you like.

 

Add products through the “Add to Wish List” drop-down button on product pages or within your shopping cart.

 

You can manage your wish lists through your “My Account” page.

Cancelling or Changing Your Order

If you would like to cancel or change your order, please phone us as soon as possible. You can also email us and we will do our best to find your order before it leaves our warehouse.

 

Have your order number and customer information handy when contacting us so we may better help you.

Out-of-Stock Items

Out-of-stock items can be back ordered and will be sent to you as soon as stock is received. You will be charged for the product only when it ships, and you will not be charged twice for shipping and handling.

 

Please note: The in-stock date provided is estimated and not guaranteed.

Payment Options

Lee Valley accepts the following payment types for online orders:

 

  • Lee Valley Gift Card / Electronic Gift Card

  • Visa

  • MasterCard

  • American Express

  • Discover

 

We use the latest in secure Internet technology to keep your information safe while you shop online.

Store Pick-up Orders

 

Reno, Nevada Express Store

 

Our Reno, Nevada Express store is now open to customers. Call ahead to place your order for pick up. Visit the store page for more information.

 

 

Canadian Retail Stores

 

Store pick-up orders are verified and processed during the store’s business hours. Once your order is ready, you will receive a store pick-up notification email. During business hours, you should receive this email within 2 hours of placing your order.

 

Please note: Some orders cannot be processed as prepaid and will require the cardholder to pay for the order at the time of pick up.

 

Store availability information is current, but may change as you shop. If you are travelling to one of our stores, please contact the store to confirm item availability. Items that are out of stock at our retail stores can be back ordered for pick-up only. "Expected In-Store Dates" are provided at the time of order placement. If a date is unavailable, we will contact you as soon as we have additional information.

Taxes
We collect and remit sales tax based upon your delivery address and in accordance with your state's remote seller laws. The amount of sales tax applicable to your order will be calculated at checkout.
Expedited Shipping Services
Expedited shipping options, costs and delivery estimates are provided during the checkout process.
Order Tracking

A tracking number, along with a direct link to track your shipment, will be sent in your shipping confirmation email.

 

You can also track your shipments on our website under your "My Account" page provided you have registered with us.

 

Returning an Item

Guarantee

If, for any reason, you are not completely satisfied, just return your purchase within 3 months* by ground mail. You can choose to either exchange the product or receive a complete refund (including our regular shipping charges); we will also refund your return parcel post costs at the ground mail rate. Returns can also be processed at any of our retail store locations.

 

* 30 days for Festool, Grex, Rikon and SawStop products.

 

Returning an Item

If you would like to return the item(s) by mail, please fill out the reverse side of your packing slip (or use the downloadable form below), and include it with your return. To send the package back to us, print a pre-paid label using the link below. If you need a label mailed to you, please contact our Customer Service Department and we will happily assist you.

 

Alternatively, you may choose to pay for the return ground postage and we will reimburse you once your return is processed. Returns can be sent to:

 

Lee Valley Tools Ltd.

Returns Department

1090 Morrison Drive
Ottawa, ON
K2H 1C2

 

U.S. Return and Exchange Form (108 KB, PDF)

Sending a Gift

If you would like the packing slip to be sent to the recipient without prices or to be sent directly to you, please fill in your wishes in the "Order Notes" box during the checkout process.

 

We would also be happy to include a personalized message with your order. Please indicate that you would like to include a card and write your message in the "Order Notes" box during the checkout process.

Gift Cards

Lee Valley offers both conventional and electronic gift cards that are available in any amount of $10.00 or more. To purchase either a gift card or electronic gift card, please click here.

 

Our conventional and electronic gift cards are redeemable online, by phone, fax, mail or at any of our retail store locations in Canada.

 

If you have paper gift certificates that were purchased prior to October 2005, you can redeem it by mail order or at our retail stores in Canada. You are welcome to exchange the paper gift certificate for a conventional gift card if you wish to shop online. Please contact us for more information.

Catalog Mailing List Changes

If you are moving or receiving duplicate catalogs, email us with this information and include your Lee Valley customer number (if applicable). For a change of address, please allow 3 to 4 weeks for mailing list changes.

 

We do not rent or trade our customer names. You will not receive mail from others as a result of buying from us.

Email Sign-Up

If you would like to receive email notification of special offers and web sales, or would like to receive our electronic newsletters containing technical information, please sign up and set your email preferences.

 

We never sell, rent or share email addresses; you will not receive unwanted e-mail from others as a result of requesting information from us. See our Privacy and Security Statement.


Request a Free Catalog
If you would like to receive a copy of our latest mailing, please visit our Catalogs page. Please note that we do not rent out our customer names. You will not receive mail from others as a result of buying from us.
Using your Catalog to Order
If you receive our catalogs, there are two areas on our website that may be of interest to you. The "Quickshop" link, located in the footer of our website, takes you to the Quickshop page. You can enter a list of product numbers from the catalog and desired quantities, then proceed directly to checkout. You can also go directly to a specific product description page by typing the catalog product number in the "Search" field, located on the top of our site.
California Proposition 65

Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was initiated in California. Under this act, a list of chemicals that are known to the state of California to cause cancer, birth defects or other reproductive harm is published annually. This list contains more than 900 chemicals that can be found in consumer and industrial products or services, in addition to chemicals that are released into the environment.

 

As part of this California law, businesses are required to provide warnings for products that contain any listed chemical. As such, the following warning will be included with all orders shipped to the state of California:

 

WARNING: This product can expose you to chemicals which are known to the state of California to cause cancer or birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

 

Products most likely to require Proposition 65 warnings include brass items, garden hoses and components, finishing products, products with an electrical cord and items made of PVC. The state of California's advice regarding safe handling of most of these products is to wash your hands after handling.

 

For more information about Proposition 65, please refer to the following website: www.P65Warnings.ca.gov.

Accessibility Plan and Policies

This 2014-2021 accessibility plan outlines the policies and actions that Lee Valley will put in place to improve opportunities for people with disabilities.

 

Statement of Commitment

 

Lee Valley is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

 

Training

 

Lee Valley will provide training to employees on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees.

 

Lee Valley will take the following steps to ensure employees are provided with the training needed to meet Ontario's accessibility laws by January 1, 2015:

 

  • New employees will receive training as part of the orientation process;
  • Training requirements will be reviewed annually.

 

Information and Communications

 

Lee Valley is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

 

Lee Valley has taken the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

 

  • Customers can provide feedback at any one of our retail locations or by mail, phone or online to our Customer Service Department;
  • Feedback forms are also available upon request.

 

Lee Valley has taken the following steps to ensure all publicly available information is made accessible upon request by January 1, 2016:

 

  • Signs that outline the process for obtaining our accessibility policy have been posted at Ontario retail locations.

 

Lee Valley will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

 

  • As our website is updated, we will ensure the content is in an accessible format in compliance with the WCAG 2.0, Level AA standards.

 

Employment

 

Lee Valley is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, Lee Valley will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

 

  • We will communicate to our employees the availability of accommodation through our policies and ongoing training and orientation programs;
  • We will notify applicants as part of our recruitment and job postings process;
  • We will consult with applicants requesting accommodation to ensure we are providing suitable accommodation.

 

Lee Valley will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability:

 

  • We will document our current practices for developing individual accommodation plans and ensure our process allows us to meet the specific needs of the individual;
  • We will document our current practices for return-to-work plans and ensure they incorporate the individual accommodation plan.

 

We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account if Lee Valley is using performance management, career development and redeployment processes:

 

  • We will document our current practices;
  • We will use individual accommodation plans when evaluating performance management, career development and redeployment options;
  • We will ensure that documents and/or training materials are available to employees in an accessible format whenever possible, upon request.

 

Design of Public Spaces

 

Lee Valley will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

 

  • Outdoor paths of travel, such as sidewalks, ramps, stairs and curb ramps;
  • Accessible off-street parking;
  • Service-related elements such as service counters and waiting areas.

 

Lee Valley has the following procedures in place to prevent service disruptions to the accessible parts of its public spaces:

 

  • In the event of a service disruption, we will notify the public of the service disruption and the alternatives available.

 

For More Information

 

For more information on this accessibility plan, please contact Human Resources at:

 

 

Accessible formats of this document are available free upon request.

Share On Facebook Share via Email

NAME YOUR WISH LIST

Sign In

User Name is a required field.

Password is a required field.

Forgot password?

Benefits of creating an account:

Create an account

Please enter the username associated with your Lee Valley account and we will send you an email to reset your password.