OUR COMMITMENT

Two Lee Valley staff members behind the counter at a Lee Valley store

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CUSTOMER SATISFACTION

Customer service is the keystone of Lee Valley. We want your experience with us to be pleasant as well as productive. We believe in the quality of our products so much that we have a 90-day guarantee on almost everything we sell. If something goes wrong, we will make it right.

A Veritas staff member assembling Veritas planes

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INTEGRITY

We treat our customers like friends. None of our employees are on commission and there are no minimum sales targets. We’d rather offer good advice and give you the best value, thereby guaranteeing ourselves a low rate of product returns. It is best for both of us if we get it right the first time.

A Lee Valley seminar instructor teaching

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KNOWLEDGE

Whether in our stores or online, Lee Valley strives to anticipate and understand the various challenges you face when you undertake a project. It’s not only our products that help you solve problems, but the people we employ that help guide you through your journey.

Lee Valley staff members volunteering at a community garden

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GIVING BACK

From maintaining the local hockey rink and supporting skill-building education for youth to helping the environment through contributions to The Nature Conservancy, we know that being part of a community means helping to take care of it. We encourage our employees to be active locally, with volunteer work that serves the community as well as their personal passions.

HOW WE DO BUSINESS

STORES

With a variety of workshops, seminars, drop-in sessions and in-store demonstrations, Lee Valley offers much more than a traditional retail experience. Our friendly, knowledgeable employees are always available to answer questions or offer advice.

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ONLINE

We want our online customer experience to be more than simply adding something to the cart and checking out. Informative articles, how-to videos, project plans, ideas and inspiration await you on our website.

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CATALOGS

Lee Valley catalogs offer detailed photography and product descriptions to help you make educated decisions when buying from us. With a distinctive look and feel, our catalogs have remained popular with our customers.

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Policies

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Environment, Social and Governance

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Diversity & Inclusion

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