Privacy Policy - Lee Valley Tools

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Privacy Policy

At Lee Valley, the information we collect is used to support our operations and help us provide you with a positive experience. Since our business began in 1978, we have never sold or rented the personal information of our customers to others, and we never will.

PURPOSE


The purpose of this Privacy & Security Statement is to inform you about how we collect, use and share information we collect from you. We respect and protect the personal information we collect by:

  • Limiting collection, use, disclosure, and retention
  • Establishing procedures to receive and respond to inquiries and complaints
  • Ensuring accuracy and accountability through staff training
  • Safeguarding sensitive information using up-to-date security systems and practices
  • Providing choices about how personal information may be used
This Privacy & Security Statement describes the practices of Lee Valley Tools Ltd., and its affiliates, subsidiaries, divisions and brands. It applies to interactions with our customers and visitors.

If you have questions regarding the handling of your personal information, please contact our Privacy Officer by e-mail at privacy@leevalley.com or in writing at:

1090 Morrison Drive
Ottawa, ON
K2H 1C2
Attn: Privacy Officer

INFORMATION WE COLLECT


Contact information: We may collect names, user names, purchase history, billing and shipping addresses, phone numbers, email addresses and other digital contact information. Payment information: If you make a purchase or pick up an order, we collect your payment information, including information from your credit or debit card or other payment options, including authentication information.

Digital location information: We may collect location information obtained from your mobile device. Whether you allow your device to share this information can be controlled in the settings of your device. We may collect location data from your IP address, including browser type, operating system, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time and number of clicks.

Other information: If you register for seminars, surveys, forums, newsletters or other marketing programs, we will collect the information you provide in doing so.

HOW INFORMATION IS COLLECTED


In addition to collecting data directly from you, we may collect information passively using browser cookies, flash cookies and web beacons. A cookie is a small data file stored on your device’s hard drive that contains information relating to your visit to our site, such as an identifier that is used to retrieve your currency selection and shopping cart contents. When you leave and then return to our site, this information is recalled to improve your shopping experience. We may use cookies to serve our remarketing campaigns so that third-party vendors, including Google and Facebook, show our ads on sites across the internet. There are simple ways to either refuse all cookies or accept them each time they are offered. Consult your browser’s help files to learn how to change your settings or remove existing cookie files.

We also collect information that is publicly available, to the extent permitted by applicable laws. For example, we may collect information you submit to a forum or social network such as Facebook, Instagram, Pinterest, Twitter or Google, or on a blog or forum.

HOW WE USE INFORMATION


We use information we collect for our business purposes, including:

To process and service your requests

We use your information to process and ship your orders or respond to a request or review. We may also contact you to tell you about issues with a past order, such as a product recall.

If you place an order on our website, you have the option of shopping as a guest or registering with us. To register, you must select a user name and password that can be used for subsequent visits, order inquiry purposes, or certain activities that require registration, such as Wish Lists.

To improve our products and services and understand customer interests

We may use your information independently or combined with other information from third-party sources to understand customer interests and improve your shopping experience.

To detect and prevent fraud

We may use your information to protect our company, our customers and our websites.

For marketing

If you have previously purchased from us or asked to receive marketing materials, or if your name was provided to us by another customer, we may send you marketing materials that we believe are relevant to you.

You can opt out of any of our direct marketing activities by changing your Account Preferences on our website, by selecting the Unsubscribe option available on each email that we send, or by contacting us.

INFORMATION SHARING


We may share your information with 3rd parties for business purposes, including:

Business partners who perform services on our behalf

For example, if you place an order with us, we will provide the information necessary for shipping companies and credit card processing companies to ship and deliver your order and process your payment. We do not provide any more information than is necessary for the function that the third party is performing, and we require that these companies do not use personally identifiable information for any secondary purposes, unless required by law. Types of service providers we may use include but are not limited to credit card processing, website hosting, email delivery, location mapping, postal mail processing, delivery services and analytics services.

As required by law

We may be required to disclose information in order to comply with the law. We may disclose such information to a government agency, investigatory body or as otherwise required or permitted under applicable Canadian, U.S., or foreign laws.

Information that you have posted publicly

When you post information on our website or one of our social media platforms, the information you post, including your user name, may be seen by other visitors.

ACCESSING, CHANGING OR DELETING THE INFORMATION WE HAVE


To delete or change an account, contact us using the Contact Us section below. We will make every effort to promptly respond to your request and will retain only the information necessary to fulfill a business or law enforcement need.

SECURITY


We have taken every reasonable precaution to protect our customers' information.

Whenever you enter any information on our website, it is encrypted and transmitted using Transport Layer Security or TLS. This cryptographic protocol provides authentication and data encryption between our servers and your device. We also do everything in our power to protect customer information offline. All our customers' information is restricted to employees who need it for their specific duties. Furthermore, ALL employees are kept up to date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

LINKS


This website may contain links to other sites. This privacy and security statement applies only to information collected by our website. We are not responsible for the privacy and security practices and policies of these third parties.

NOTIFICATION OF CHANGES


From time to time we may change our privacy policies. We will post changes on our website so our customers are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

CONTACT US


If you have additional questions or would like to access, update or correct inaccuracies in your personal information, you can contact us by email, mail or phone.

E-mail: customerservice@leevalley.com

U.S. Mail:
Lee Valley Tools Ltd.
Internet Security
P.O. Box 1780
Ogdensburg, NY 13669-6780
Phone: 1-800-267-8735
Fax: 1-800-513-7885

Canada Mail:
Lee Valley Tools Ltd.
Internet Security
P.O. Box 6295, Stn J
Ottawa, ON K2A 1T4
Phone: 1-800-267-8761
Fax: 1-800-668-1807
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